Your privacy matters to us. This policy explains what personal data we collect, why we collect it, and the rights you have over it.
Home/Privacy Policy
Last updated: 18 May 2026
This Privacy Policy describes how StudyMate Ltd ("StudyMate", "we", "us" or "our") collects and processes your personal data when you visit our website, complete an enquiry form, or otherwise communicate with us. We are committed to protecting your personal data and handling it responsibly, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
StudyMate Ltd is a student advisory and recruitment company registered in England & Wales, with its place of business in Alfreton, Derbyshire, United Kingdom. For the purposes of data protection law, StudyMate Ltd is the data controller responsible for your personal data.
If you have any questions about this policy or how we handle your data, you can contact us at:
When you submit an enquiry or consultation request through our website, or contact us by email or phone, we may collect the following information:
We do not ask for, and you should not send us, sensitive financial information such as bank details or card numbers through our website forms.
We only use your personal data where the law allows us to. In most cases, we rely on the following lawful bases:
Specifically, we use your data to: respond to your enquiry and arrange a consultation; advise you on suitable higher education pathways and courses; support you through the application and enrolment process; and communicate with you about the services you have requested.
We may advertise our services on platforms such as Facebook and Instagram (Meta). If you reach our website through one of these adverts and submit a form, your details are sent directly to StudyMate and handled as described in this policy. We will only use your contact details to follow up on the enquiry you made. We will not send you unrelated marketing unless you have separately agreed to receive it, and every marketing message will include a clear way to opt out.
Your personal data is used internally within StudyMate for the purposes of providing our advisory and recruitment services. We do not sell your personal data to third parties.
We may share limited, relevant information in the following circumstances:
We keep your personal data only for as long as is necessary for the purposes set out in this policy. Enquiry data is retained for the period needed to support your education journey and for a reasonable time afterwards in case you return to us. When your data is no longer needed, it is securely deleted or anonymised.
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Access to enquiry data is restricted to authorised personnel within StudyMate who need it to carry out their role.
Under UK data protection law, you have the right to:
To exercise any of these rights, please contact us at contact@study-mate.co.uk. We will respond within one month.
Our website uses a small number of cookies to function correctly and to understand how the site is used. You can find full details in our Cookie Policy.
If you have a concern about how we handle your personal data, please contact us first so we can try to put things right. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.
Our advisors are happy to help, with no pressure and no obligation.